GET ACE TRADING LIMITED warranty policy

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Email Address
support@zavier-stationary.shop

Technical support

www.zavier-stationary.shop provides Lifetime Technical Support as an integral part of the commitment to providing industry-leading solutions. If you ever need help with your product, visit our Support Page and access our comprehensive selection of online tools, documentation, and downloads.

www.zavier-stationary.shop Refund Policy

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in GET ACE’s warehouse for inspection, the refund process will begin.

Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, buyer is responsible for shipping costs
For non-quality related warranty claims, GET ACE refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.

How do I return an item?

1. Please reach out to GET ACE customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. GET ACE support will share the corresponding return address with you within 24 working hours.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How long does it take to get a refund?

Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

When returning items with a prepaid shipping label provided by GET ACE, GET ACE takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. GET ACE does not provide refunds for items damaged in transit for non-quality related warranty claims.